At the end of this program, you will:

• understand the changing business environment and the role of the modern manager in today's successful organization
•  recognize the key features of a successful organization in the modern economy
• be able to add sustained value through people management
• have developed the key management skills of leadership, delegation, motivation and performance management
• be able to prioritize your time to focus your efforts on genuine value- adding activities
• understand how to create and sustain a voluntary mindset in staff
• be able to build high performing teams
• be able to empower staff to maximize their contribution to organizational Performance
• recognize how to focus their people on building a customer responsive organization

• The New Economy
• Adding Value through people
• Leadership Skills
• Communication and Staff Management
• Creating a Volunteer 'Mindset'
• Performance Management
• Time Management
• Building a Customer Responsive Organization